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X-WR-CALDESC:Events for Trainexus
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TZID:Asia/Kuala_Lumpur
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DTSTART:20240101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260210T080000
DTEND;TZID=Asia/Kuala_Lumpur:20260210T170000
DTSTAMP:20260227T023058Z
CREATED:20260218T083058Z
LAST-MODIFIED:20260227T023058Z
UID:18115-1770710400-1770742800@nftechcorp.com
SUMMARY:Admin Data Entry Essentials Masterclass
DESCRIPTION:Hands-on Google Sheets training designed to build structured\, efficient\, and professional administrative skills in just one day. \nAdmin Data Entry Essentials is a structured Google Sheets training programme successfully conducted on 10 February 2026 at Accea Malaysia\, Kuala Lumpur. This public hands on workshop was designed to strengthen administrative data management skills and improve workflow efficiency within modern organisations. \nIn today’s digital workplace\, administrative roles require more than basic data input. Structured spreadsheet design\, consistent formatting\, organised file systems\, and integrated data collection processes are essential to reduce errors and improve reporting accuracy. Many operational issues arise not from lack of effort\, but from the absence of proper system structure. \nThis programme focused on building strong foundations in structured data entry using Google Sheets. Participants learned how to design clear spreadsheet layouts\, integrate Google Forms with Google Sheets for smoother data collection\, and organise digital files systematically for better accessibility and traceability. \nThe session was conducted by Coach Dr. Ros and Coach Fatin\, certified trainers with practical industry experience. Through guided practice and real workplace examples\, participants gained stronger confidence\, improved accuracy\, and a clearer understanding of how structured admin systems support organisational performance. \nAdmin Data Entry Essentials reflects Trainexus’ commitment to delivering practical\, industry-aligned training solutions that elevate administrative competency and operational efficiency.
URL:https://nftechcorp.com/trainexus/event/admin-data-entry-essentials/
LOCATION:Accea Malaysia Amoda Branch\, Malaysia
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251113T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251113T170000
DTSTAMP:20260227T023226Z
CREATED:20260226T044204Z
LAST-MODIFIED:20260227T023226Z
UID:18614-1763020800-1763053200@nftechcorp.com
SUMMARY:Customer Service Excellence for Healthcare
DESCRIPTION:In a clinic\, every minute and every word matters. Patients and family members often arrive anxious\, uncomfortable\, or rushed\, and frontline staff are expected to stay calm\, respond fast\, and still protect privacy. This programme was designed to help healthcare teams deliver a more consistent\, patient-centred experience without slowing down daily operations. \nInstead of relying on generic customer service tips\, participants learn practical\, repeatable communication patterns that work in real clinic scenarios. The training focuses on micro-scripts for three critical moments: how to open a conversation professionally\, how to give transparent waiting-time updates without overpromising\, and how to close an interaction with a clear next step so patients feel guided\, not dismissed. \nWe also cover SBAR Lite handover for non-clinical staff to pass information quickly and accurately to nurses or doctors\, reducing repeated questions and improving workflow. For tense situations\, participants practise structured de-escalation techniques to manage emotions\, handle complaints\, and turn difficult moments into service recovery opportunities. To ensure the impact lasts beyond the session\, the programme includes simple service standards\, mini KPIs\, and a lightweight playbook approach that teams can apply daily. \nWho it is for\nFrontline counter staff\, registration teams\, customer service\, phone and WhatsApp support\, and operational supervisors in clinics or healthcare centres. \nKey outcomes \n\nReady-to-use scripts for counter\, phone\, and WhatsApp\nClear waiting-time update methods and service tone control\nSBAR Lite handover and basic escalation flow\nPractical de-escalation and complaint-handling responses\nSimple service standards and a mini improvement plan for consistency\n\nIf you are looking for a training session that feels realistic\, actionable\, and easy to implement\, this programme is a strong fit for healthcare teams that want smoother patient flow and better service confidence.
URL:https://nftechcorp.com/trainexus/event/customer-service-excellence-for-healthcare/
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251027T090000
DTEND;TZID=Asia/Kuala_Lumpur:20251027T170000
DTSTAMP:20260227T022835Z
CREATED:20260226T050423Z
LAST-MODIFIED:20260227T022835Z
UID:18625-1761555600-1761584400@nftechcorp.com
SUMMARY:Data Visualization & Management Reporting with Microsoft 365
DESCRIPTION:Data Visualization and Reporting with Microsoft 365: From Raw Data to Professional Reports \nReporting is not just about making charts. It is about turning messy information into insights that decision-makers can understand quickly and trust. This 2-day hands-on programme is designed for professionals who work with recurring reports and need a practical end-to-end workflow\, from raw data preparation to polished presentation. \nParticipants learn how to clean and structure data efficiently using Excel\, then analyse it using formulas and PivotTables to extract meaningful patterns. From there\, the programme focuses on how to present those insights in a way that is clear and professional. Using PowerPoint\, participants build management-style reports and simple infographics that help leaders see the story behind the numbers\, not just the numbers themselves. \nWhat makes this programme practical is its focus on real reporting routines. Instead of random examples\, the training follows an end-to-end reporting flow\, showing participants how to move from data cleaning to analysis\, to visuals\, and finally to report layout and delivery. By the end of the programme\, participants will be able to produce reports faster\, with better consistency and a more polished look\, using tools they already have in Microsoft 365. \nProgramme format \n\nDuration: 2 Days (9.00 a.m. to 5.00 p.m.)\nTools: Microsoft Excel and PowerPoint (Microsoft 365)\n\nWho it is for\nAdmin\, HR\, and Accounting professionals\, as well as teams that handle data and need to prepare recurring reports efficiently.
URL:https://nftechcorp.com/trainexus/event/data-visualization-and-reporting-with-microsoft-365-from-raw-data-to-professional-reports/
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DTSTART;TZID=Asia/Kuala_Lumpur:20251016T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251016T170000
DTSTAMP:20260227T023517Z
CREATED:20260226T045534Z
LAST-MODIFIED:20260227T023517Z
UID:18619-1760601600-1760634000@nftechcorp.com
SUMMARY:MS SQL Server 2022: Data & Query Optimization
DESCRIPTION:Introduction to MS SQL Server 2022: Data Management and Query Optimization \nData is only valuable when it is well structured\, easy to maintain\, and fast to retrieve. This 2-day\, hands-on programme is designed to help participants build a strong foundation in Microsoft SQL Server 2022 while learning practical techniques to manage data and write better queries that perform efficiently in real workplace scenarios. \nThroughout the programme\, participants are introduced to SQL Server 2022 and SQL Server Management Studio (SSMS) as a complete relational database management system. The training covers core database concepts in a clear\, step-by-step way\, then moves into the areas that matter most in day-to-day operations: data management\, query construction\, and query optimization. \nRather than focusing on theory alone\, the sessions are built around hands-on practice. Participants learn how to work with tables and relationships\, handle common data tasks confidently\, and write queries that are easier to read\, maintain\, and troubleshoot. As the programme progresses\, they explore how small improvements in query structure can reduce execution time\, improve reliability\, and support better reporting and decision-making. \nWhat participants will gain \n\nA practical understanding of SQL Server 2022 and SSMS as a relational database system\nStrong fundamentals of MS SQL databases\, including key concepts used in real operations\nHands-on skills for day-to-day data management tasks\nConfidence in constructing queries with a structured approach\nTechniques to improve query performance through better query design and optimization\n\nThis programme is suitable for teams who want a structured introduction to SQL Server 2022 with a strong emphasis on practical implementation. By the end of the training\, participants will be better equipped to manage data and build optimized queries that support smoother workflows and more reliable outputs.
URL:https://nftechcorp.com/trainexus/event/introduction-to-ms-sql-server-2022-data-management-and-query-optimization/
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DTSTART;TZID=Asia/Kuala_Lumpur:20251009T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251009T170000
DTSTAMP:20260227T023737Z
CREATED:20260226T050022Z
LAST-MODIFIED:20260227T023737Z
UID:18623-1759996800-1760029200@nftechcorp.com
SUMMARY:Customer Service Communication & Conflict Resolution
DESCRIPTION:Effective Communication and Conflict Management in Professional Customer Service \nIn customer service\, people may forget the exact words you used\, but they will always remember how you made them feel. This programme is designed to strengthen the core skills that shape customer trust: clear communication\, professional tone control\, emotional self-management\, and confident conflict handling. \nInstead of teaching “nice replies” that sound scripted\, participants learn how to communicate in a way that feels calm\, respectful\, and credible even when customers are upset. The programme covers the foundations of effective communication\, including clarity\, empathy\, responsiveness without being reactive\, and consistency in brand tone. Participants also learn how small changes in wording can completely shift a customer’s emotions and prevent conversations from escalating. \nA key focus is conflict management. Participants explore common conflict triggers such as unclear information\, long waiting times without updates\, defensive replies\, and expectation gaps. They learn structured de-escalation steps\, including active listening\, emotional validation\, calming language\, and guiding the conversation toward solutions. The training also introduces a simple response framework to handle difficult customers professionally while avoiding overpromising. \nTo make learning stick\, the programme includes guided practice using realistic customer scenarios\, where participants experience both “reactive” and “professional” response styles and see the difference in outcomes. By the end of the session\, teams walk away with stronger communication habits\, better emotional control\, and practical response patterns they can apply immediately across counter service\, calls\, and written messages. \nWho it is for\nCustomer service teams\, chat support\, admin frontliners\, call centre staff\, sales support\, and supervisors. \nKey outcomes \n\nMore confident and consistent customer communication\nBetter control of tone\, emotions\, and message structure\nStronger conflict handling and de-escalation skills\nPractical response frameworks for difficult customer situations\nImproved customer trust and brand experience
URL:https://nftechcorp.com/trainexus/event/effective-communication-and-conflict-management-in-professional-customer-service/
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20250615T090000
DTEND;TZID=Asia/Kuala_Lumpur:20250615T140000
DTSTAMP:20260227T023928Z
CREATED:20260226T051202Z
LAST-MODIFIED:20260227T023928Z
UID:18628-1749978000-1749996000@nftechcorp.com
SUMMARY:Professional Standards for Virtual Assistants
DESCRIPTION:Offline Seminar for Virtual Assistants: Ethics\, Boundaries\, and Professional Conduct \nWorking as a Virtual Assistant gives you flexibility\, but it also comes with real risks when boundaries are unclear. Many VAs struggle with issues like being over-tasked\, unclear responsibilities\, unrealistic client expectations\, and conflicts that damage their reputation. This offline seminar was created to help Virtual Assistants operate with stronger professional protection\, clearer work boundaries\, and a higher standard of integrity. \nIn this session\, participants will learn why knowing your rights matters\, especially when you work remotely and clients may assume “always available” means “no limits.” We will break down what professional boundaries look like in real VA work\, including how to define responsibilities\, respond to requests outside scope\, and communicate in a way that stays respectful but firm. The seminar also highlights the importance of integrity and trust\, because in service-based work\, reputation is everything. When clients feel secure and respected\, relationships become smoother and long-term. \nThis is not a theory-only talk. The seminar is built around real situations that VAs face\, such as handling difficult client messages\, preventing misunderstandings\, and reducing conflict before it becomes a bigger issue. If you want to build a professional VA career with confidence\, this seminar gives you a clear foundation to work ethically and protect your value. \nEvent details \nDate: 15 June 2025\nTime: 9:00 AM to 2:00 PM\nLocation: KL / Selangor \nSpeaker: Zakaria Bin Taib (Bekas Timbalan Pengarah\, Suruhanjaya Pencegahan Rasuah Malaysia (SPRM) Kelantan) \nWho should attend\nVirtual Assistants\, freelancers\, and remote service providers who want clearer boundaries\, stronger professionalism\, and better client relationship management.
URL:https://nftechcorp.com/trainexus/event/offline-seminar-for-virtual-assistants-ethics-boundaries-and-professional-conduct/
LOCATION:Kuala Lumpur\, Malaysia
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